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How to Cancel Norton Subscription & Get a Refund

Canceling a Norton subscription and securing a refund may seem like a daunting task, but with

the right guidance, the process can be straightforward. Whether you’re looking to switch to

another service or have decided you no longer need Norton’s protection, this guide will walk you

through the steps necessary to cancel your Norton subscription and request a refund.

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Understanding Norton’s Cancellation and Refund Policy

Before diving into the cancellation process, it’s essential to understand Norton’s cancellation

and refund policies. Norton offers a 60-day money-back guarantee for most of its subscription

plans. This means that if you cancel your subscription within 60 days of purchase, you are

eligible for a full refund. If you cancel after this period, you may not be entitled to a refund.

Steps to Cancel Your Norton Subscription

1. Log in to Your Norton Account

● Visit the Norton website and log in to your account using your email and password.

● Once logged in, navigate to the “My Subscriptions” section.

2. Identify the Subscription You Want to Cancel

● In the “My Subscriptions” section, you’ll see a list of active subscriptions. Find the Norton

subscription you wish to cancel.

3. Turn Off Automatic Renewal

● Next to your subscription, there should be an option to turn off automatic renewal.

Disabling this ensures that you won’t be charged when your current subscription period

ends.

● After turning off automatic renewal, a confirmation email will be sent to you.

4. Contact Norton Customer Service

● To proceed with the cancellation and refund request, it’s crucial to contact Norton

customer service. Dial 1(877)-337-3567 to speak directly with a representative.

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● Make sure to have your account details handy, including your subscription information

and the email associated with your Norton account.

5. Request a Refund

● Once connected to a customer service representative at 1(877)-337-3567, explain that

you want to cancel your subscription and request a refund.

● The representative will guide you through the process, verify your eligibility, and confirm

your refund.

6. Confirmation of Cancellation and Refund

● After your cancellation and refund request has been processed, Norton will send you a

confirmation email. This email will include details about your refund and the timeline for

when you can expect to see it reflected in your account.

Common Reasons for Canceling a Norton Subscription

Understanding why customers typically cancel their Norton subscriptions can help you decide

whether this is the right move for you.

1. Switching to a Different Security Provider: Some users find another antivirus or

internet security provider that better meets their needs.

2. No Longer Needing the Service: If you’re no longer using the devices that were

covered by Norton or have found free alternatives, you might choose to cancel.

3. Cost Concerns: Some users cancel because they find Norton’s subscription fees too

high and want to reduce expenses.

4. Technical Issues: Ongoing technical issues that aren’t resolved to the user’s

satisfaction might lead to cancellation.

5. Dissatisfaction with Service: If Norton doesn’t meet your expectations or you

experience customer service issues, you may opt to cancel.

How Long Does It Take to Get a Refund?

After requesting a refund through Norton’s customer service at 1(877)-337-3567, the processing

time typically ranges from 5 to 7 business days. The exact time may vary depending on your

payment method. If you don’t see the refund within this timeframe, contact Norton again to

follow up on your request.

Troubleshooting Common Issues

1. Unable to Log in to Your Norton Account

● If you’re having trouble logging in, click the “Forgot Password” link on the login page to

reset your password. Follow the prompts to regain access to your account.

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2. Not Seeing the Option to Turn Off Automatic Renewal

● If the option to turn off automatic renewal isn’t visible, you may need to contact Norton

customer service directly at 1(877)-337-3567 for assistance.

3. Refund Denied

● If your refund request is denied, ask the customer service representative to explain why.

In some cases, a denied refund may be due to missing the 60-day money-back

guarantee window. However, if you believe you’re eligible, escalate the issue or request

to speak with a supervisor.

Alternative Ways to Cancel Your Norton Subscription

While contacting Norton customer service at 1(877)-337-3567 is the most direct way to cancel

your subscription, there are alternative methods you can try:

1. Canceling Through Your Online Account

● As mentioned earlier, turning off automatic renewal in your online account is an effective

way to cancel your subscription without having to call customer service.

2. Emailing Norton Support

● You can also email Norton support and request the cancellation of your subscription. Be

sure to include all relevant information such as your account details, subscription ID, and

the reason for cancellation.

3. Using Live Chat

● Norton’s live chat option on their website allows you to connect with a representative

who can assist you with the cancellation process. This is a convenient option if you

prefer not to make a phone call.

What Happens After You Cancel Your Norton Subscription?

After canceling your Norton subscription, your devices will no longer receive security updates or

protection from Norton. It’s important to have an alternative security solution in place to protect

your devices from malware, viruses, and other online threats.

FAQs

1. How can I verify that my Norton subscription has been canceled?

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● After canceling your subscription, Norton will send you a confirmation email. You can

also log in to your Norton account and check the status of your subscription under “My

Subscriptions.” If the automatic renewal is turned off and the subscription shows as

canceled, your cancellation was successful.

2. What if I cancel my subscription after the 60-day refund period?

● If you cancel after the 60-day refund period, you won’t be eligible for a refund. However,

your subscription will still be canceled, and you won’t be charged for renewal.

3. Can I cancel my Norton subscription and get a refund if I purchased through a third

party?

● If you purchased your Norton subscription through a third party, such as an online

retailer or a service provider, you might need to contact them directly for cancellation and

refund requests. However, you can still reach out to Norton customer service at

1(877)-337-3567 for guidance.

4. Will I lose protection immediately after canceling my Norton subscription?

● Your Norton protection will continue until the end of your current subscription period,

even if you cancel your subscription. However, after the subscription expires, your

devices will no longer be protected by Norton.

5. How can I check the status of my refund?

● You can check the status of your refund by contacting Norton customer service at

1(877)-337-3567. They will provide you with the latest updates on your refund request.

6. Is there a cancellation fee for ending my Norton subscription early?

● Norton does not charge a cancellation fee for ending your subscription early. If you’re

eligible for a refund, you’ll receive the amount based on the terms of your purchase.

7. Can I cancel my subscription if I’m still under contract?

● Norton’s subscription services typically don’t involve long-term contracts, so you can

cancel at any time. However, to be eligible for a refund, you must request it within 60

days of your initial purchase.

8. What should I do if I encounter issues during the cancellation process?

● If you experience any issues while trying to cancel your Norton subscription, contact

customer service immediately at 1(877)-337-3567. They can help resolve any problems

and ensure your cancellation request is processed correctly.

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9. Will my Norton account be deleted after I cancel my subscription?

● Canceling your subscription does not automatically delete your Norton account. You can

still log in to your account to manage other services or re-subscribe in the future.

10. How can I protect my devices after canceling Norton?

● After canceling your Norton subscription, it’s important to install another security solution

to protect your devices. Research and choose an alternative antivirus software that

meets your security needs.

Conclusion

Canceling your Norton subscription and requesting a refund is a straightforward process when

you follow the steps outlined in this guide. Always remember to contact Norton customer service

at 1(877)-337-3567 for any assistance during the process. Whether you’re switching to another

service or simply no longer need Norton’s protection, ensuring your subscription is properly

canceled will help you avoid unnecessary charges and maintain control over your finances.